Android app directory · Productivity
ServiceNow publishes AppConfig keys for its mobile apps that an EMM can push. The page lists eight keys; this page covers the six that apply on Android: which instance the app connects to, whether people can add or switch instances, and which browser handles single sign-on and links that lead outside the instance. ServiceNow notes that the key names are case-sensitive, and it gives the true or false options as text values.
Nomidcom.servicenow.requestor Common setups
Copy a setup into the managed configuration of a policy, then adjust the values. Each one uses only keys explained below.
Pre-load the instance and remove the ways to add or switch to another one.
{
"SNDefaultInstanceURL": "https://instancename.service-now.com",
"SNDefaultInstanceName": "Company service desk",
"SNBlockInstanceCreate": "true",
"SNBlockMultiInstance": "true"
}Run single sign-on in Edge when your identity provider and conditional access policies expect it, and keep external links in Chrome.
{
"SNAuthenticationBrowserAndroid": "Edge",
"SNExternalBrowserAndroid": "Chrome"
}Give the instance a friendly name and pre-fill its address so the app is ready to sign in on first launch.
{
"SNDefaultInstanceURL": "https://instancename.service-now.com",
"SNDefaultInstanceName": "Company service desk"
}Managed configuration
Key names and value types come from the vendor’s documentation. The explanations are written by Nomid.
| Key | Type | What it does | Example |
|---|---|---|---|
| Instance | |||
SNDefaultInstanceURL | Instance address | Pre-configures the default instance so people do not have to type its address. | https://instancename.service-now.com |
SNDefaultInstanceName | Friendly name | Sets the readable name shown for the instance in the app. | Company service desk |
SNBlockInstanceCreate | Text: true or false | When true, the plus sign on the instance list is hidden, so no one adds another instance. | true |
SNBlockMultiInstance | Text: true or false | When true, people cannot switch instances without logging out first. | true |
| Browsers | |||
SNAuthenticationBrowserAndroid | Choice: Chrome, Firefox, Samsung, WorkspaceONE, Edge, BlackBerry Access, MaaS360 or Citrix | Chooses the browser used for single sign-on. If it is not set, Android uses the default OS browser. | Edge |
SNExternalBrowserAndroid | Choice: Chrome, Firefox, WorkspaceONE, WebAtWork, BlackBerry Access, MaaS360 or Citrix | Chooses the browser that opens links to sites outside your instance, such as links in a Virtual Agent chat. Chrome is used if it is not set. | Chrome |
Deploy with Nomid
Find it on Google Play from the policy’s apps list and choose how it is installed.
In the policy, set the app’s managed configuration with the keys and values from this page.
Devices in the policy receive ServiceNow Now Mobile and its configuration on their next sync.
Questions
com.servicenow.requestor. ServiceNow's AppConfig page does not name the package, and Microsoft's Intune list only shows the Intune build of Now Mobile, so confirm the package in your managed Google Play catalog. ServiceNow also publishes a separate Agent app, so check that your policy targets the employee app.
Yes. ServiceNow says to type them exactly as written, including the SN prefix.
ServiceNow's AppConfig page covers its mobile apps as a group and does not list which key applies to which app. Test the keys on the app you deploy.
Microsoft lists separate ServiceNow builds for Intune app protection. They are different packages, so a policy for this page's package will not reach them.
Add the app to a Nomid policy, set its configuration and choose its permissions.
