Manage & support

Every device has a story. Start there.

The device record brings status, policy, history, and available support actions into one place. Understand the situation, then choose the right way to help.

Start free Book a demo

Manage & supportIllustrative product view

Device recordOne place to understand what changed.

StatusPolicyHistory

Take actionAvailable commands

Find contextLast reported place

Help directlyRemote access

Begin with context

Find the thread before you pull it.

Status, policy, and history each explain a different part of the issue. The device record helps your team see the situation before deciding whether to locate, act, or connect.

From signal to responseUnderstand the device. Choose the next move.

Three ways forward

Support takes the shape of the problem.

Each route starts from the same device context. Available actions depend on its setup and connection.

Take action

Review the device, send an available command, and check its result.

Device commands Find context

See the last reported place and when the device shared it.

Device location Help directly

Check session capability and work with the screen when available.

Remote access

Practical details

Questions before you begin.

Where does a support workflow start?

Start with the managed device record. It brings together status and the available tabs and actions for that device.

Are all support actions available on every device?

No. Commands, location, and remote access depend on the device, enrollment mode, assigned policy, connectivity, and permissions.

Can a device be supported when it is offline?

The existing device record and last reported information can still provide context. A new location report, remote session, or command result requires the device to reconnect and support that action.

Start with your
first device.

Explore Nomid with your own devices, or plan your deployment with our team.

Up to 10 devices. Free.