Resolve 80% of Issues Without a Site Visit
See the screen, take control, transfer files, and close the ticket — all from your browser. No app install on your end, no travel.
Complete Remote Control Suite
How Remote Access Works
Initiate Connection
Select a device from your dashboard and click 'Remote Access'. The device receives a secure connection request that the user can approve (or auto-approve for unattended access).
Establish Secure Session
Once approved, an encrypted tunnel is established using AES-256 encryption. The device screen appears in your browser with full control capabilities.
Control & Troubleshoot
View the screen in real-time, control the device with your mouse and keyboard, transfer files, run diagnostics, and resolve issues as if you were holding the device.
Document & Close
Sessions are automatically recorded for compliance. Add notes, capture screenshots, and close the session. All activity is logged for audit purposes.
Choose Your Access Level
View Only
Full Control
Unattended
Remote Support Across Industries
Technical Support
Resolve device issues quickly without on-site visits
Resolve device issues quickly without on-site visits
Training & Onboarding
Guide new users through device setup and app usage
Guide new users through device setup and app usage
App Installation
Remotely install and configure applications
Remotely install and configure applications
Troubleshooting
Diagnose and fix device problems in real-time
Diagnose and fix device problems in real-time
Enterprise-Grade Security
Your remote sessions are protected with the highest security standards
AES-256 Encryption
Military-grade security
Session Recording
Full audit trails
Role-Based Access
Granular permissions
Low Latency
Real-time control
Multi-Platform
Access from anywhere
Compliance Ready
GDPR & HIPAA
Bandwidth Adaptive
Works on slow networks
24/7 Availability
Always accessible
Enterprise-Grade Security
Bank-level encryption and security protocols
Compliance Ready
GDPR, HIPAA, and SOC 2 compliant
99.9% Uptime SLA
Reliable infrastructure you can count on
Frequently Asked Questions
Yes, by default users must approve remote access requests for security. However, you can configure unattended access for company-owned devices where you need to perform maintenance without user interaction.
Yes! All remote access sessions can be recorded for training, compliance, and quality assurance purposes. Recordings are securely stored and can be reviewed later.
Nomid MDM automatically adjusts quality based on connection speed. You can also manually reduce screen quality to improve responsiveness on slower connections.
Absolutely. All remote sessions use end-to-end encryption with AES-256. Sessions are authenticated, logged, and can be restricted based on user roles and permissions.
Yes, you can transfer files in both directions during an active remote session. All file transfers are encrypted and logged for security and compliance.
You can open multiple remote sessions at once, limited only by your plan. Enterprise plans support unlimited concurrent sessions for your support team.
Still have questions?
Our support team is here to help you get started with remote access.
Contact SupportComplete Your Support Toolkit
Stop Driving to Devices
Remote access is included in every Nomid plan. Free plan — up to 10 devices, no credit card required.
Start For Free
- Unlimited remote sessions
- No credit card required
- 30-day free trial