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Instant remote support for mobile and VR fleets. View screens, control devices, and resolve issues in real-time from anywhere.

Select a device from your dashboard and click 'Remote Access'. The device receives a secure connection request that the user can approve (or auto-approve for unattended access).

Once approved, an encrypted tunnel is established using AES-256 encryption. The device screen appears in your browser with full control capabilities.

View the screen in real-time, control the device with your mouse and keyboard, transfer files, run diagnostics, and resolve issues as if you were holding the device.

Sessions are automatically recorded for compliance. Add notes, capture screenshots, and close the session. All activity is logged for audit purposes.

Resolve device issues quickly without on-site visits
Resolve device issues quickly without on-site visits
Guide new users through device setup and app usage
Guide new users through device setup and app usage
Remotely install and configure applications
Remotely install and configure applications
Diagnose and fix device problems in real-time
Diagnose and fix device problems in real-time
Your remote sessions are protected with the highest security standards
Military-grade security
Full audit trails
Granular permissions
Real-time control
Access from anywhere
GDPR & HIPAA
Works on slow networks
Always accessible
Bank-level encryption and security protocols
GDPR, HIPAA, and SOC 2 compliant
Reliable infrastructure you can count on
Yes, by default users must approve remote access requests for security. However, you can configure unattended access for company-owned devices where you need to perform maintenance without user interaction.
Yes! All remote access sessions can be recorded for training, compliance, and quality assurance purposes. Recordings are securely stored and can be reviewed later.
Nomid MDM automatically adjusts quality based on connection speed. You can also manually reduce screen quality to improve responsiveness on slower connections.
Absolutely. All remote sessions use end-to-end encryption with AES-256. Sessions are authenticated, logged, and can be restricted based on user roles and permissions.
Yes, you can transfer files in both directions during an active remote session. All file transfers are encrypted and logged for security and compliance.
You can open multiple remote sessions at once, limited only by your plan. Enterprise plans support unlimited concurrent sessions for your support team.
Our support team is here to help you get started with remote access.
Contact SupportTry remote access features with a free 30-day trial of Nomid MDM.