Android app directory · Remote support

TeamViewer QuickSupport managed configuration for Android

These are the managed configuration keys TeamViewer documents for QuickSupport on Android Enterprise. They let IT set allowlists of TeamViewer accounts or companies, route connections through dedicated routers and add devices to a group in the Management Console. TeamViewer ties this feature to specific licenses, so check your plan first. Some keys in its table apply to other TeamViewer apps and are left out here.

Package name com.teamviewer.quicksupport.market

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Developer: TeamViewer
Keys on this page: 8 documented
Last checked: 2026-11-08

Common setups

Common TeamViewer QuickSupport setups

Copy a setup into the managed configuration of a policy, then adjust the values. Each one uses only keys explained below.

Only our support team can connect

Allowlist the accounts of your helpdesk staff.

{
  "whitelistAccounts": "u1234567;u7654321"
}

Auto-add devices to a group

Each tablet appears in the chosen group under a name you pick, ready for technicians to find.

{
  "partnerListApiToken": "1234567-AbCdEf",
  "partnerListGroupId": "g12345678",
  "partnerListDeviceName": "Kiosk 12"
}

Connect through your own routers

Apply a Management Console configuration and send traffic through dedicated routers.

{
  "ConfigurationID": "abc12345",
  "conditionalAccessServers": "router1.example.com;router2.example.com"
}

Managed configuration

TeamViewer QuickSupport managed configuration keys

Key names and value types come from the vendor’s documentation. The explanations are written by Nomid.

Key	Type	What it does	Example
Who can connect
`whitelistAccounts`	Account IDs separated by semicolons	An allowlist of TeamViewer account IDs, separated by semicolons. Ask TeamViewer support if you do not know the IDs.	`u1234567;u7654321`
`whitelistCompanies`	Company IDs separated by semicolons	An allowlist of TeamViewer company IDs, separated by semicolons, which suits an outsourced support team.	`c1234567`
`conditionalAccessServers`	Router addresses separated by semicolons	Connects the app to one of the dedicated routers you list, separated by semicolons, if your company runs its own TeamViewer routers.	`router1.example.com;router2.example.com`
Device setup
`ConfigurationID`	Management Console configuration ID	Applies a configuration you built in the Management Console, including custom module parameters, to QuickSupport on the device.	`abc12345`
`partnerListApiToken`	API token	The token that lets the device add itself to a group in your account. It only works together with partnerListGroupId.	`1234567-AbCdEf`
`partnerListGroupId`	Group ID	The group in your device list where new devices are placed. Needs the API token as well.	`g12345678`
`partnerListDeviceName`	Device name	Replaces the default name made of brand, model and serial number, so devices are easier to find in the list.	`Kiosk 12`
`keepAliveServerName`	Router address	An older way to connect to a dedicated router. TeamViewer marks it as deprecated, so use conditionalAccessServers instead.	`router1.example.com`

Deploy with Nomid

Roll TeamViewer QuickSupport out in three steps

Step 1Add TeamViewer QuickSupport to a policy
Find it on Google Play from the policy’s apps list and choose how it is installed.
Step 2Set its managed configuration
In the policy, set the app’s managed configuration with the keys and values from this page.
Step 3Assign the policy
Devices in the policy receive TeamViewer QuickSupport and its configuration on their next sync.

Questions

TeamViewer QuickSupport on managed Android

What is TeamViewer QuickSupport's package name on Android?

com.teamviewer.quicksupport.market. Use it to find the app when you add it to a policy.

Which license do I need?

TeamViewer says managed configuration is for Corporate or Tensor customers. Check your plan with TeamViewer before planning a rollout.

What is the difference between QuickSupport and Host?

Host is meant for unattended access and only accepts connections from the account the device is assigned to. QuickSupport is the app TeamViewer points to for connections by TeamViewer ID or service case. Host has its own listing in this directory.

What do the allowlist keys take?

whitelistAccounts takes TeamViewer account IDs and whitelistCompanies takes company IDs, each separated by semicolons. TeamViewer describes both as allowlists.

Manage TeamViewer QuickSupport on your fleet

Add the app to a Nomid policy, set its configuration and choose its permissions.

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